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Scott Bales grew up with dreams of being a fighter pilot…a Top Gun influence that quickly took a back seat when he discovered the exciting and ever-changing world of technology. Now, instead of dodging rapid fire, Bales travels the globe dodging and fighting the traditional thinking behind how customers are behaving.

Scott Bales's Bio:

Scott Bales grew up with dreams of being a fighter pilot…a Top Gun influence that quickly took a back seat when he discovered the exciting and ever-changing world of technology.  Now, instead of dodging rapid fire, Bales travels the globe dodging and fighting the traditional thinking behind how customers are behaving. A big proponent of user centered design, Bales maintains that organizations need to start listening to customers before they design a product. He shows them how customers are behaving with mobile and promotes technology as a way to create experiences, insisting that it’s more important for an organization to know the customer, not their account number. The Chief Mobile Officer for Movenbank, the world’s first-ever card-less bank, Scott is a self-proclaimed extrovert who has meshed his fascination with people and what motivates them, with his enthusiasm for technology. An Australian, who currently runs the Asia Pacific sector of User Strategy in Singapore, Bales is “the most influential on social media in the advancement of financial services and mobility.”* With over ten years of international experience in innovation, thought leadership, implementation planning, and strategy, he is a sought after consultant and speaker who communicates his unorthodox ideas with passion and charisma. Scott has worked with various governments in Asia Pacific and Africa, taking on key advisory roles for countrywide infrastructure, and mobile commerce projects. A multifaceted techie, he was instrumental in developing the mobile commerce space for markets in Malaysia, Singapore Cambodia, Indonesia and the Philippines. Bales is on a mission to transform mainstream thought processing around conventional business practices. When not in a boardroom or on centre stage, you’re likely to find Scott downloading the latest Maroon 5 single over a tumbler of Scotch (well he is an Aussie)…that’s when he’s not devouring, tweeting, and blogging on the latest and greatest in the world of mobile banking. Scott has a Bachelor of Applied Science, a Post Graduate Diploma in Information Technology and a Masters of Business from Swinburne University of Technology.

Scott Bales's Experience:

Scott Bales's Education:

Scott Bales's Interests & Activities:

User Experience, Consumer Behavior, Customer Behavior, Lean Startup, Mobility, Serendipity









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